{"id":291829,"date":"2025-12-15T18:09:42","date_gmt":"2025-12-15T18:09:42","guid":{"rendered":"https:\/\/www.stamps.com\/?post_type=stories&p=291829"},"modified":"2025-12-23T21:16:37","modified_gmt":"2025-12-23T21:16:37","slug":"scanmyphotos","status":"publish","type":"stories","link":"https:\/\/www.stamps.com\/stories\/scanmyphotos\/","title":{"rendered":"How ScanMyPhotos Built a Billion-Photo Business with Stamps.com and USPS\u00ae"},"content":{"rendered":"\n

ScanMyPhotos.com<\/a> went from scanning a handful of photos for local customers to preserving over a billion memories for families across the nation\u2014and shipping sits at the center of every order. By pairing Stamps.com with USPS Priority Mail\u00ae, CEO Mitch Goldstone and his team transformed their fulfillment operation into a system so reliable that they rarely think about it.<\/p>\n\n\n\n

From film labs to digital preservation<\/h2>\n\n\n\n

Goldstone, and his business partner of the past 35 years, Carl Berman, opened their first retail photo labs in Orange County, California in 1990. When digital imaging disrupted the entire industry, he rebuilt the business from the ground up. What emerged was ScanMyPhotos.com\u2014a service dedicated to digitizing printed photos, slides, film negatives, videotapes, and home movies for families and organizations nationwide.<\/p>\n\n\n\n

Nearly every order arrives by mail. Customers trust ScanMyPhotos with irreplaceable memories\u2014wedding photos, childhood snapshots, decades of family history captured on film. Getting those materials back safely and quickly isn’t just a service promise\u2014it’s the foundation of the entire business.<\/p>\n\n\n\n

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When national media changed everything<\/h2>\n\n\n\n

In August 2008, The New York Times published a major tech feature on ScanMyPhotos<\/a>. Overnight, orders exploded.<\/p>\n\n\n\n

“Everything changed,” Goldstone explained. “Orders came flying in. We had no infrastructure.”<\/p>\n\n\n\n

Before that moment, the team mailed almost nothing\u2014just a handful of local online orders. Suddenly, they were shipping thousands of boxes with handwritten labels and daily trips to the Post Office to refill their Pitney Bowes<\/a> postage meter. There was no proper tracking, no automation, and no way to keep pace with demand.<\/p>\n\n\n\n

Goldstone signed up with Stamps.com immediately. Then came USA Today<\/a>, The Today Show<\/a>, and eventually CBS Evening News<\/a>, featuring two of their customers. Each media appearance drove another spike in volume, and Stamps.com scaled right alongside them.<\/p>\n\n\n\n

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Building on a USPS foundation<\/h2>\n\n\n\n

For ScanMyPhotos, carrier choice came down to one thing: trust.<\/p>\n\n\n\n

“When you handle people’s most irreplaceable memories, everything has to be perfect,” Goldstone said. “USPS Priority Mail<\/a>\u00ae gives us the speed and reliability we rely on, and Stamps.com gives us the tools to use it with total accuracy.”<\/p>\n\n\n\n

Goldstone attends CES in Las Vegas every year, and his first stop is always the USPS exhibit. <\/p>\n\n\n\n

“They\u2019ve been showcasing new mail technology there for many years,” he noted. “Stamps.com is connected with USPS, and it reminds me how central the mailing ecosystem is to American commerce.”<\/p>\n\n\n\n

SCAN Forms: The efficiency multiplier<\/h3>\n\n\n\n

One feature stands out in daily operations: USPS SCAN Forms<\/a>. Instead of having the post office scan every package individually, the team hands off hundreds of shipments with a single barcode scan.<\/p>\n\n\n\n

“It helps organize and enters the tracking system at the same time for accuracy,” Goldstone explained, “speeding the process up.”<\/p>\n\n\n\n

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Automation that eliminated errors<\/h2>\n\n\n\n

Before Stamps.com, manual processes created constant risk. A wrong label or a small typo could mean real trouble for irreplaceable photos<\/a>.<\/p>\n\n\n\n

“Before Stamps.com, we handled everything by hand, and the error rate was high because there were so many manual steps,” Goldstone recalled. “Today, with Stamps.com, our error rate is literally zero. Every label, every address check, and every scan is automated and accurate. When you’re mailing people’s lifetime of memories, you don’t get second chances.”<\/p>\n\n\n\n

The features that made the biggest difference:<\/p>\n\n\n\n