{"id":246981,"date":"2023-04-04T00:00:00","date_gmt":"2023-04-04T00:00:00","guid":{"rendered":"https:\/\/www.stamps.com\/?p=246981"},"modified":"2025-11-13T15:18:15","modified_gmt":"2025-11-13T15:18:15","slug":"how-to-get-a-refund-for-late-delivery-on-priority-mail-express","status":"publish","type":"post","link":"https:\/\/www.stamps.com\/article\/how-to-get-a-refund-for-late-delivery-on-priority-mail-express\/","title":{"rendered":"How to Get a Refund for Late Delivery on Priority Mail Express"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter\"><a href=\"https:\/\/www.stamps.com\/wp-content\/uploads\/2024\/05\/Refund-for-PME-Blog.jpg\"><img decoding=\"async\" src=\"https:\/\/www.stamps.com\/wp-content\/uploads\/2024\/05\/Refund-for-PME-Blog.jpg\" alt=\"Refund for PME Blog\" class=\"wp-image-5346\"\/><\/a><\/figure>\n\n\n\n<p>We\u2019ve all been in a position where we need something shipped in a rush, whether it be a forgotten birthday gift or a last-minute holiday present. This includes your customers. There will be times customers might ask for expedited shipping on an order, so it can arrive in time for a special occasion. <a href=\"https:\/\/stamps.custhelp.com\/app\/answers\/detail\/a_id\/172\/kw\/priority%20mail%20express%20refund\" target=\"_blank\" rel=\"noreferrer noopener\">Pri<\/a><a href=\"https:\/\/www.stamps.com\/usps\/priority-mail-express\/\" target=\"_blank\" rel=\"noreferrer noopener\">ority<\/a><a href=\"https:\/\/stamps.custhelp.com\/app\/answers\/detail\/a_id\/172\/kw\/priority%20mail%20express%20refund\" target=\"_blank\" rel=\"noreferrer noopener\"> Mail Express<sup>\u00ae<\/sup><\/a> is a great carrier service for customers in need of expedited delivery. Plus, Priority Mail Express<sup>\u00ae<\/sup> includes a guaranteed delivery date, so you can request a refund if your package doesn\u2019t arrive within the given delivery window.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-features-of-priority-mail-express-nbsp\">Features of Priority Mail Express<sup>\u00ae<\/sup>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.usps.com\/ship\/priority-mail-express.htm\" target=\"_blank\" rel=\"noreferrer noopener\">Priority Mail Express<sup>\u00ae<\/sup><\/a> includes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A next-day to 2-day delivery guarantee (by 6PM)<\/li>\n\n\n\n<li>Flat rate packaging options and <a href=\"https:\/\/www.stamps.com\/usps\/free-shipping-supplies\/\">free supplies from USPS&nbsp;<\/a><\/li>\n\n\n\n<li>Tracking throughout your shipment\u2019s entire transit&nbsp;<\/li>\n\n\n\n<li>Up to $100 worth of shipment insurance included&nbsp;<\/li>\n\n\n\n<li>The option for holiday and Sunday delivery for an extra cost&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Additionally, Priority Mail Express<sup>\u00ae<\/sup> includes a money-back guarantee. However, it\u2019s worth noting that Priority Mail Express<sup>\u00ae<\/sup> refund requests do take other factors into consideration like the recipient\u2019s zip code and when your package was dropped off. USPS provides a free <a href=\"https:\/\/postcalc.usps.com\/ServiceCommitments\" target=\"_blank\" rel=\"noreferrer noopener\">Service Commitments<\/a> tool, so you can see which services are guaranteed as well as estimated delivery dates for each available USPS service. More information about Priority Mail Express<sup>\u00ae<\/sup> refund requests can be found on the USPS <a href=\"https:\/\/pe.usps.com\/text\/dmm300\/604.htm?_gl=1*1t3kd26*_gcl_aw*R0NMLjE2Nzg4OTkxMTguQ2owS0NRancyY1dnQmhEWUFSSXNBTGdnVWhybUQ3SFRlcmtQV1gtaFBwLWZmaERaWk9qblZaQVFWdG9mdTVCOF8zNnJ0X3B1LXgtem5VQWFBbi1VRUFMd193Y0I.*_gcl_dc*R0NMLjE2Nzg4OTkxMTguQ2owS0NRancyY1dnQmhEWUFSSXNBTGdnVWhybUQ3SFRlcmtQV1gtaFBwLWZmaERaWk9qblZaQVFWdG9mdTVCOF8zNnJ0X3B1LXgtem5VQWFBbi1VRUFMd193Y0I.*_ga*MTA3NDU0MjQ2NS4xNjU5OTYzNjc4*_ga_3NXP3C8S9V*MTY4MDExMTMyMS4xMzQuMS4xNjgwMTEyNDE5LjAuMC4w#a_9_5\" target=\"_blank\" rel=\"noreferrer noopener\">website.<\/a>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.stamps.com\/wp-content\/uploads\/2024\/05\/5-lTYKgSReCklxgKWyx48w9-9RMqVVr6umudkNLUpkOX5xr84o5I2BNUMcjiGSd8biwc_UYsWPvgzN98_PD9eU-5m6pW3SVZgprN4cPJZ0YTqRMY408WIwAedXtvSQwrFM8eM84WsLwiNUdGOI-SZkQ.gif\" alt=\"\"\/><\/figure>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-priority-mail-express-refunds-nbsp\">Priority Mail Express<sup>\u00ae<\/sup> refunds&nbsp;<\/h2>\n\n\n\n<p>If your Priority Mail Express<sup>\u00ae<\/sup> shipment doesn\u2019t arrive on time and meets USPS requirements, you can <a href=\"https:\/\/help.stamps.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">request a refund<\/a> for the shipping costs of your package. Refund requests can be submitted <a href=\"https:\/\/www.usps.com\/help\/refunds.htm\" target=\"_blank\" rel=\"noreferrer noopener\">through the USPS website<\/a>, and you\u2019ll need to create a free account to start the process.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Priority Mail Express<sup>\u00ae<\/sup> refunds need to be submitted within 2-30 days of the date the package was mailed*, and you\u2019ll need the receipt and tracking number to successfully submit the request. You can find your postage receipt through these steps:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login to Stamps.com&nbsp;<\/li>\n\n\n\n<li>Click on the <strong>History tab<\/strong> on your dashboard&nbsp;<\/li>\n\n\n\n<li>Select <strong>Search Print History&nbsp;<\/strong><\/li>\n\n\n\n<li>Locate the tracking number for the order you\u2019re requesting the refund for&nbsp;<\/li>\n\n\n\n<li>Click on the <strong>info box (i)<\/strong> next to the tracking number&nbsp;<\/li>\n\n\n\n<li>Print the physical copy of your receipt*<\/li>\n<\/ul>\n\n\n\n<p><em>*Note: For those using the Stamps.com software, you\u2019ll first click <\/em><strong><em>Search<\/em><\/strong><em> on the left-hand side of your screen and then click the info box next to the correct tracking number to generate your receipt.&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-priority-mail-express-international-refunds-nbsp\">Priority Mail Express International<sup>\u00ae<\/sup> refunds&nbsp;<\/h2>\n\n\n\n<p>Like Priority Mail Express<sup>\u00ae<\/sup>, certain <a href=\"https:\/\/faq.usps.com\/s\/article\/What-is-Priority-Mail-Express-International\" target=\"_blank\" rel=\"noreferrer noopener\">Priority Mail Express International<sup>\u00ae<\/sup><\/a> are eligible for refund requests. One of the biggest differences between the two is that refund requests for Priority Mail Express International<sup>\u00ae <\/sup>shipments can only be submitted for the following countries:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.stamps.com\/wp-content\/uploads\/2024\/05\/oaOq_PHGF0H3ULAT-sVXCJwQQ8iBICr_pvHYGE8hn3qmpo0S5rgLBH4vtKPhLrqufypV9k7shLbBB0TC6czjM0yC8QYFIE-HUUyb0CMVwyD6_K5YRgLQYK7UTlabwopVJ-WKqG2yeoMo1bnf4Cx5qAM.jpeg\" alt=\"\"\/><figcaption class=\"wp-element-caption\"><em>Image courtesy of <\/em><a href=\"https:\/\/faq.usps.com\/s\/article\/Priority-Mail-Express-International-reg-with-Money-Back-Guarantee-PMEI-DC#destinations\" target=\"_blank\" rel=\"noreferrer noopener\"><em>USPS<\/em><\/a><\/figcaption><\/figure>\n\n\n\n<p>Priority Mail Express International<sup>\u00ae <\/sup>shipments will also need to be filed with USPS directly through their <a href=\"https:\/\/www.usps.com\/help\/international-claims.htm\" target=\"_blank\" rel=\"noreferrer noopener\">website<\/a> and must be submitted within 3-90 days of when your package was shipped.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion-nbsp\">Conclusion&nbsp;<\/h2>\n\n\n\n<p>Priority Mail Express<sup>\u00ae<\/sup> gives customers an expedited shipping option, so their packages can arrive quickly. Also, the option to request a refund for eligible shipments provides a safeguard for your business if the package arrives late. If you\u2019re an <a href=\"https:\/\/blog.stamps.com\/2023\/03\/22\/how-to-ship-international-packages\/\" target=\"_blank\" rel=\"noreferrer noopener\">international shipper,<\/a> Priority Mail Express International<sup>\u00ae<\/sup> can be offered to your customers as an expedited option and includes a similar refund request option for eligible packages. Help your customers receive their packages in the nick of time with Priority Mail Express<sup>\u00ae <\/sup>and Priority Mail Express International <sup>\u00ae<\/sup>. <sup>&nbsp;<\/sup><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-summary-how-to-get-a-refund-for-late-delivery-on-priority-mail-express-step-by-step\">Summary: How to Get a Refund for Late Delivery on Priority Mail Express (Step\u2011by\u2011Step)<\/h2>\n\n\n\n<p>If your Priority Mail Express shipment arrives late despite the guaranteed delivery, you may be eligible for a refund. Follow these steps:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-confirm-your-delivery-was-late\">Step 1: Confirm your delivery was late<\/h3>\n\n\n\n<p>Check the tracking status and delivery timestamp against the guaranteed delivery date. If the item was delivered after the promised date\/time, you may qualify.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-locate-your-receipt-and-tracking-number\">Step 2: Locate your receipt and tracking number<\/h3>\n\n\n\n<p>You\u2019ll need your shipping receipt and the tracking number. In Stamps.com, go to History \u2192 Search Print History \u2192 Info (i) to find it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-submit-refund-request-to-usps\">Step 3: Submit refund request to USPS<\/h3>\n\n\n\n<p>Visit the USPS refund request portal. Fill out the form within 2 to 30 days from the mailing date, providing your tracking number, receipt, and any required details.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-monitor-refund-status\">Step 4: Monitor refund status<\/h3>\n\n\n\n<p>USPS will review your request. If approved, you\u2019ll receive a refund for your postage costs. Check your email or USPS account for updates.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-5-consider-international-exceptions-if-applicable\">Step 5: Consider international exceptions (if applicable)<\/h3>\n\n\n\n<p>If your shipment is international via Priority Mail Express International, refund claims might follow different deadlines (e.g. 3\u201390 days) and rules.<\/p>\n\n\n\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\"><a href=\"https:\/\/www.stamps.com\/article\/usps-imi-deadlines\/\">Don&#8217;t worry about IMI compliance with Stamps.com. Learn more<\/a><\/mark><\/strong><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve all been in a position where we need something shipped in a rush, whether it be a forgotten birthday gift or a last-minute holiday present. This includes your customers. There will be times customers might ask for expedited shipping on an order, so it can arrive in time for a special occasion. Priority Mail [&hellip;]<\/p>\n","protected":false},"author":75,"featured_media":246982,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[107],"tags":[104,108],"class_list":["post-246981","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carrier-spotlight","tag-how-to-guides","tag-usps"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Get a Refund for Late Delivery on Priority Mail Express - Stamps.com<\/title>\n<meta name=\"description\" content=\"Priority Mail Express gives customers an expedited shipping service with a refund request. 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